Infrastructure Management

Network management is not just about technology. It needs to encompass people and processes.

According to Gartner research, 80% of mission-critical application service downtime is directly caused by people or process failures. The other 20% is caused by technology failure (Gartner). An effective approach to infrastructure management must incorporate robust change management and fault resolution processes.

Our infrastructure management service addresses each of these requirements:

• People: If something goes wrong, you want a fast response. As well as 24x7 monitoring and response by skilled engineers, all calls to our support centre are answered by an engineers, with 98% of calls answered within 30 seconds. No call-backs. No waiting.
  
• Processes: Customer business rules are embedded in our monitoring tools to ensure that priority is given to critical systems and devices, and change management processes are an integral part of the service.
  
• Technology: A unique, Software as a Service application developed in-house by NetStar has been specifically designed for managing enterprise IT networks.

NetStar's network management service enables customers to reduce support costs by 20-50% and significantly improve visibility into the performance of the IT infrastructure.

The network management service provides customers with a superior alternative for meeting the challenges of managing complex networks, including LAN/WAN, server, security and IP telephony infrastructure. Traditionally, organisations have required in-house resources to monitor their systems effectively and have found it challenging to obtain full visibility into the ongoing operation and management of their network and systems.

Contact NetStar today using our online enquiry form for more information on our support services. Or find out more about our unique monitoring software (nVisage) or our network mamagement service (NetManage).