Unified Communications
A converged IP network infrastructure solution enables significant operational cost savings and more flexible messaging services and functionality. We have extensive expertise in designing, building and managing secure, converged Cisco networks that enable organisations to improve productivity and reduce support costs.
We provide Unified Messaging Solutions with Cisco Unified Communication Manager, Communication Manager Express & 3com's VCX.
Our expertise in converged networks is best demonstrated by our track record. Our Customers are largely powered with Cisco & 3Com's Unified Messaging Solutions with 3rd Party Apps from NexLabs and Teliwave.
Customers will consolidate their business IT environment and their communication environment to integrated solutions to optimize the processes and workflows. New communication services for better collaboration are constantly being embraced and are finding there way into IT environments. The requirements of our customers are driven by two directions:
- Expanding the desktop environment including business line applications with communication services
- Expanding or changing the existing traditional telephony environment with IPTEL integrated solutions
Microsoft is the first manufacturer of business applications with integrated communication functionalities (UC). Analysts anticipate that UC solutions have the potential to supplement and even replace pure communications systems in the middle or long-term.
Business applications with real time communication solutions
Unified Communications bridges the gap between telephony and computing to deliver real-time messaging, voice and conferencing to the desktop environment.
The main features are:
- Enterprise Presence
- Instant Messaging
- Multiparty Voice, Video and Web Conferencing (including Roundtable)
- Software-powered VoIP
- Integrated Device Experience
Unified Communication Services covers a wide range of service elements, which can be combined in line with your requirements. These service elements are:
- Professional Services (Consulting)
- Monitoring
- Managed Services
Those service elements can be complemented with additional services from Netstar's IT Solutions like:
- Desktop Services (Managed Microsoft Server Environment, Managed Microsoft Exchange Service, Managed Microsoft Active Directory, Automatic Software Deployment ...)
- Network Services (LAN / WAN Service, Managed Voice Service)
In order to support the necessary operational framework processes, such as order portal, user service desk, reporting, billing - we provide the relevant interfaces, which can be adapted to your projects and/or processes.
Your benefits
Unified Communication enhances enterprise productivity by reducing communication bottlenecks through integration of multi channel enterprise communication systems with business processes.
- Unified Communication helps to achieve workgroup improvements
- Cost cutting through improved IT operations and process automation (e.g. travel costs)
- People-centric: single identity, pervasive presence
- Software-enhanced VoIP
- Integrated with familiar tools and business processes
