| The Crown Entertainment Complex in Melbourne is installing a unified
communication system including 7500 IP handsets. The project is being carried out
by NetStar Australia.
The Crown complex includes a casino, two
hotels (with a third scheduled to open next year)
and many other facilities on a site the size of two
city blocks.
The first stage of a project to install a unified
communications system has been completed. It
included a new contact centre to handle
customer reservations and requests, and the
installation of 2100 IP phones and messaging to
the Crown Towers hotel and Crown
administration staff.
Cisco hardware and technologies have been
used in the project, which is expected to be
completed by 2011.
"This is a significant win for NetStar and we are
thrilled to be working closely with Crown on its
exciting redevelopment," said Oliver Descoeudres, marketing director for NetStar Australia.
"NetStar has once again demonstrated its ability to design, build and maintain a complex unified
communications solution that delivers seamless integration with an existing system, while capitalising on cost
effectiveness," he added.
Crown executive general manager for management information systems, Ric Lamb, said "Crown was looking
for a partner who understood our business needs and who could meet the challenge of integrating the new
system with the existing PABX system during our period of reconstruction."
"NetStar delivered on this promise, combining experience with attention to detail to build a robust solution that delivered the required functionality securely," he added.
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