nVisage

The technology at the heart of our network management services is nVisage.

nVisage is a powerful network management application that provides an integrated view into voice, data and security infrastructure.

Unlike traditional network management applications, nVisage is delivered via a "Software as a Service" (SaaS) model. This approach brings a number of benefits to customers that have their own support staff, including fast and risk-free deployments. As no on-site hardware or software installation is required, customers can start using nVisage to manage complex, multi-site networks in a matter of days or weeks.

nVisage provides a complete monitoring, management and problem resolution application. Customers see exactly what is going on within the network, in real-time, and across multiple technologies.

nVisage Deliverables

Key Benefits	Total transparency – single application and consistent user interface provides visibility into multiple technologies, with secure Web access from any location Real-time status of IT environment – faster identification of network-related faults, with the ability to drill-down to specific device Cost-effective –from single sites to complex, multi-country networks, nVisage is 20-50% cheaper than traditional systems Customer business rules embedded into the system – priority is given to critical systems and devices (in line with customer SLA ), and the system provides a central repository for all device details and escalation contacts
Differentiators	Unique delivery model –enterprise network management solution delivered via an ASP or ‘Software as a Service’ model 100% Web-based – delivers full functionality over the Web (not a Web-based “portal” into an application) Agent-less approach – noon-site hardware or software means fast deployment Automatic & transparent updates – no annual maintenance or disruptive upgrades, new features and functionality are delivered on a regular basis with no customer impact
Key Features	Configuration management – central repository for contact information, service levels, action policy, configuration details and change management procedures Incident management – status of individual devices, icon to show overall health of each network (Data, Voice, Security), alert logs and online diagnostic tools Performance management – including statistics and graphs over user-defined time periods Capacity management – centralised threshold administration for proactivemanagement and capacity planning Comprehensive reporting – historical and real-time reporting on devices and overall availability Service Desk – case management systems enables faults to be tracked through to resolution.